Below are the Frequently Asked Questions (FAQ)from our customer, wish you can find your answer here, and please feel free to contact us if you have any other questions.

What kind of products customization service do we offer?
Leecosmetic focuses on various makeup products manufacturing such as eyeshadow, lipstick, foundation,
mascara, eyeliner, highlighter powder, lip liner, lip gloss, etc.

What is the product MOQ (Minimum Order Quantity)?
The minimum order quantity of our products ranges from 1,000 pieces to 12,000 pieces. The specific MOQ needs to be determined according to the design and requirements of the product itself. You know, all the cosmetic raw materials have the MOQ, and the outer packaging material of the product will also have MOQ according to the design. Therefore, the MOQ for the final products should be determined according to specific product requirements. If you want to know the MOQ for your product design, please contact us for detail.

How long is our sample time?
Normally, the sample time will take 2 to 4 days without having the need for customizing outer packaging. If you have the need for customizing outer packaging to make a complete product sample, it will take about a month.

Does the factory have third-party certification?
Yes, Our factory is GMPC and ISO22716 certified.

How do we cooperate under OEM/ODM business mode?
OEM(Original Equipment Manufacturers) business mode: The product is made based on the buyer’s product specifications. For example, the product with a customized formula, cosmetic raw material, outer packaging, colors, etc.
ODM(Original Design Manufacturers) business mode: The buyer chooses an existing design that was developed by our factory. We lease the product out to buyers on a private label or white label basis so buyers don’t have to invest in building their own consumer brand.

Does the factory supply the goods in stock?
Yes, we have our own brands FaceSecret and NEXTKING, if you just start your cosmetics business, you can sell our brand first. This kind of business mode can save you time and money. You can change to OEM mode with us when your business is steadily rising.

What is the confidentiality policy?
We can sign the Confidentiality Agreement to ensure that client’s interests are well- protected. We never share customers’ products or formulas with other customers. We believe in that doing business should be honest and trustworthy, which is the foundation of maintaining a good cooperative relationship.

What are the payment terms?
We will send PI (proforma invoice) to charge 50% deposit after the buyer approves the product sample and confirmed all production details, the balance will be charged before shipping.
The buyer can send the money to us by TT, Alibaba payment or Paypal.

How long is the delivery time?
The delivery time depends on the production time, transportation method and destination. Our factory always meet the deadline to make sure the goods can be shipped on time.

How can we help buyers with the production schedule?
Developing a new product will take much more time than an old product, that’s why we need a production schedule to help the process more smoothly.

Firstly, we will communicate the overall design and launch time of the product with the buyer;

Secondly, We will make a production schedule according to the buyer’s needs. We will give a rough time from proofing to shipping, which both of us know the clear responsibility of factory and buyer, it helps to make the whole process go smoothly;

Thirdly, both factory and buyer follow up their work according to the production schedule. Each step is carried out according to the specified schedule.

If there is any step out of control, both parties should communicate in time. Then the factory should update the schedule accordingly, which allows both parties to understand the progress of the entire process in time.


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